Before you can start using our online service you must agree to
be bound by the conditions below. You must read the conditions before
you decide whether to accept them. If you agree to be bound by these
conditions, please click the I accept button below. If you click on the
Decline button, you will not be able to continue your registration
for our online services. We strongly recommend that you print a copy of
these conditions for your reference.
1. DEFINITIONS.
In these conditions the following words have the following meanings.
ACCOUNT:
Any account which you hold and access via our online service.
ADDITIONAL SECURITY DETAILS:
The additional information you give us to
help us identify you including the additional security question you
provide yourself.
IDENTITY DETAILS:
The access code we may provide you with.
GROUP ECOBANK ACCOUNT NUMBER, PASSWORD and ACCOUNT PIN you choose to identify
yourself when you use our online service.
YOU, YOUR and YOURSELF refer to the person who has entered into this
agreement with us.
2. USING THE ONLINE SERVICE.
a. These conditions apply to your use of our online service and in
relation to any accounts. They explain the relationship between you and
us in relation to our online service. You should read these
conditions carefully to understand how these services work and your and
our rights and duties under them.
If there is a conflict between these conditions and your account
conditions, these conditions will apply. This means
that, when you use our online service both sets of conditions will
apply unless they contradict each other in which case, the relevant
condition in these conditions apply.
b. If any of your accounts is a joint account, these conditions
apply to all of you together and any of you separately. If more than one
of you uses our online service you must each choose your own username,
password and additional security details.
c. By registering to use our online service, you accept these
conditions and agree that we may communicate with you by e-mail or
through our website.
d. When you use our online service you must follow the instructions
we give you from time to time. You are responsible for ensuring that
your computer, software and other equipment are capable of being used
with our online service.
e. Our online sites are secure. Disconnection from the Internet or
leaving these sites will not automatically log you off. You must always
use the log off facility when you are finished and never leave your
machine unattended while you are logged in.
As a security measure, if
you have not used the sites for more than a specified period of time we will ask you to log in again.
3. WHAT RULES APPLY TO SECURITY?
a. As part of the registration for our online service you must
provide us with identity details before we will allow you to use the
services for the first time.
You must enter your identity details immediately after signing in, so we can identify you.
b. Every time you use our online service you must give us your
username, your password and the answer to an additional security
question.
c. You can change your username or password online by following the instructions on the screen.
d. For administration or security reasons, we can require you to
choose a new username or change your password before you use (or carry
on using) our online service.
e. You must not write down, store (whether encrypted or otherwise)
on your computer or let anyone else know your password, identity details
or additional security details, and the fact that they are for use
with your accounts.
f. If you think that someone else knows your password or any of
your additional security details or has used any of them to use our
online service, you must do the following:
For your password, change it online as soon as possible. If you
have difficulty changing your password, you must contact support us
immediately. You need to provide your username only to change your
password.
For your additional security details, you will need to contact
support us immediately to change your additional security details.
g. We may give the police or any prosecuting authority any
information they need if we think it will help them find out if someone
else is using your username, password or any of your additional security
details.
h. We may also keep any e-mails sent to or from us. We do this to check what was written and also to help train our staff.
i. If we think that:
- someone else is trying to use our service for your accounts;
- the wrong username, password or any of your additional security
details have has been used for your account;
- you or someone else is using our online service illegally;
- you are not keeping to these conditions or the conditions of any of
your accounts; or
- your username, password or any of your additional security details
might be known or used by someone else,
we can stop you (or someone else) using our online service. We will tell you as soon as possible if we do this.
j. We may require you to provide one or more of the additional
security details and/or enter your password again before we accept
instructions about your account.
k. You must not tell anyone your password or additional security
details. You can give the Helpdesk your username if you need help to
change your password or need to report that someone else knows your
password, username or additional security details.
l. For your protection, we occasionally check requests to move or
transfer money. Therefore, some transactions may be subject to a delay
of up to 24 hours whilst these checks are carried out.
4. WHAT IS THE EXTENT OF YOUR LIABILITY?
a. If you are a victim of online fraud, we guarantee that you wont
lose any money on your accounts and will always be reimbursed in full.
b. Unless you are a victim of fraud you are responsible for all
instructions and other information sent using your username, password or
additional security details.
c. You will not be held responsible for any instructions or
information sent after you have told us that someone knows your password
or additional security details and has used any of them to access our
online service.
d. GROUP ECOBANK do not accept responsibility for any loss you or
anybody else may suffer because any instructions or information you sent
us are sent in error, fail to reach us or are distorted unless you have been the
victim of fraud.
e. GROUP ECOBANK do not accept responsibility for any loss you or
anybody else may suffer because any instructions or information we send
you fail to reach you or are distorted unless you have been the victim of fraud.
HOW WE CAN CHANGE THESE CONDITIONS
a. GROUP ECOBANK change these conditions for any reason by giving you written notice or publishing the change on our website.
b. We may send all written notices to you at the last e-mail
address you gave us. You must let us know immediately if you change your
e-mail address (you can do so online), to make sure that we have your
current e-mail address at all times.
6. GENERAL
GROUP ECOBANK service is available to you if you are 18 years of age and above.
